Privacy Policy

This policy explains what information Lux Vials collects, why, and how we handle it.

What we collect

When you place an order or contact us, we collect only what's needed to fulfil it:

• Your name, email address and phone number
• Your shipping address
• The items in your order and the amount paid
• Your email address if you join our newsletter

We do not collect or store your card or payment details — payments are handled entirely by our payment processor (see below).

How we use it

• To process, fulfil and ship your order
• To send order confirmations and shipping updates
• To respond to your questions
• To send occasional updates if you've subscribed (you can opt out anytime)

Who we share it with

We share information only with the services required to run the store:

• Razorpay — to securely process your payment.
• Shipping and fulfilment partners — to deliver your order.
• Our email provider — to send confirmations and updates.

We do not sell your personal information to anyone.

Cookies & local storage

The site uses your browser's local storage to remember the items in your cart. We do not use advertising or tracking cookies.

Data retention

We keep order records for as long as needed to fulfil orders and meet legal, tax and accounting obligations.

Your choices

You can ask us to access, correct, or delete your personal information, or to unsubscribe from emails, by contacting us via our contact page.

Changes

We may update this policy from time to time. The latest version will always be posted here.