Cancellation & Refund Policy

All sales are final

Because Lux Vials orders are fulfilled and shipped internationally, we do not accept returns or offer refunds once an order has been placed. Please review your order carefully — items, quantities, and shipping address — before completing payment.

Cancellations

An order may only be cancelled if it has not yet been dispatched. If you need to cancel, contact us as soon as possible via our contact page. Once an order has shipped, it cannot be cancelled.

Damaged or incorrect items

We pack every order carefully. In the rare event that your order arrives damaged in transit or you receive the wrong item, contact us within 7 days of delivery with your order reference and clear photos. We'll review it and, where appropriate, arrange a replacement at our discretion. This does not constitute a cash refund.

Non-delivery

If a tracked order does not arrive within a reasonable time beyond the estimated window, contact us and we'll investigate with the carrier and work with you on a fair resolution.

Questions

Any questions about this policy? Reach us via our contact page.